Privacy Policy
Last updated: 1 January 2026
1. Who We Are
Recharge Travels ("we", "us", "our") is an SLTDA-licensed private transfer and tour service operating in Jaffna and Northern Sri Lanka. Our website is jaffna-recharge.web.app. For any privacy-related questions, contact us at info@rechargetravels.com or WhatsApp +94 777 721 999.
2. Information We Collect
When you use our website or book a service, we may collect:
- Contact details — name, email address, phone/WhatsApp number
- Booking details — pickup/drop-off locations, dates, passenger count, vehicle preference
- Flight information — flight number (for airport meet & greet)
- Account data — email and password if you create an account
- Technical data — IP address, browser type, device info, pages visited (via Google Analytics)
3. How We Use Your Data
- Process and confirm your transfer or tour booking
- Communicate with you about your booking (WhatsApp/email/SMS)
- Track your flight for airport pickup timing
- Improve our website and services
- Send promotional offers (only with your consent — you can opt out anytime)
4. Data Sharing
We do not sell your personal data. We share data only with: our assigned drivers (name, pickup location, flight details), payment processors for online transactions, and Firebase/Google for hosting and analytics. All parties are bound by confidentiality obligations.
5. Cookies & Analytics
We use Google Analytics (GA4) to understand how visitors use our website. This uses cookies to collect anonymised data about page views, traffic sources, and user behavior. You can disable cookies in your browser settings at any time.
6. Data Retention
We retain booking data for up to 2 years for customer service and legal purposes. Account data is kept until you request deletion. Analytics data is retained for 14 months per Google Analytics defaults.
7. Your Rights
You have the right to: access your personal data, correct inaccurate data, request deletion of your data, withdraw consent for marketing, and lodge a complaint. Contact us at info@rechargetravels.com to exercise any of these rights.
8. Security
We use industry-standard measures to protect your data, including HTTPS encryption, Firebase Authentication, and secure server infrastructure. However, no method of internet transmission is 100% secure.
9. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this page periodically.
